Call Parking – Handle multiple calls, pick the call up from anywhere.
Sometimes all of your lines are busy, but you still have people calling in.
A1 Comms offers a simple solution called Call Parking. You can put the call in the parking lot and pick them up from any extension. Customers are greeted by a custom music on hold playlist from your company. Call Parking allows your receptionist to handle multiple calls efficiently without the need of a phone with multiple phone lines.
Call Parking auto callback – Customers in the parking lot will be automatically sent back to the agent that placed the call in the parking lot after they reached the maximum parking lot time, making sure no customer gets lost or forgotten.
Call Parking caller ID reminder – When a call returns from the parking lot, the caller ID is changed, letting you know that a caller has been waiting in the Parking lot.
Call Parking Presence – Allows you to monitor and retrieve callers in the parking lot with just a push of a button. It’s simple.